Purpose
The purpose of the qualification is to develop learners in the hospitality industry. This qualification aims to reflect the international nature of the underpinning knowledge and practical skills and activities needed for different countries or cultures.
Learners who achieve this qualification are able to:
• Adopt and maintain appropriate security, safety, and emergency practices.
• Deal with customers and customer requirements politely and promptly.
• Operate effectively and co-operatively in team situations.
• Maintain appropriate personal presentation and good standards of hygiene and health.
• Display professional attitude consistently.
• Maintain effective communication skills and good relationships with customers and colleagues.
• Carry out appropriate fire prevention and evacuation procedures.
• Carry out/manage a range of general reception procedures.
• Carry out/manage a range of general front office procedures.
• Carry out/manage a range of advance reservation procedures.
• Carry out/manage a range of guest accounting procedures.
• Use advanced selling and marketing techniques.
• Establish, maintain and control security practices.
• Ensure and maintain effective and professional customer service.
• Provide effective leadership in all appropriate areas of work.
• Establish, maintain and control safe working practices.
• Establish, maintain and control appropriate fire prevention procedures.
• Apply advanced selling and marketing techniques.
• Maximise opportunities to sell products.
• Report on sales activities to support of marketing and sales planning.
Entry Requirements
There is open access to the qualification. However, it is preferable that learners should acquire language competencies and mathematical literacy competencies at NQF Level 4.
Learning Assumed to be in a place and Recognition of prior learning
It is assumed that learners have achieved the equivalent of NQF Level 4 in a formal education environment.
SAQA ID: 65830
Level : 06
Credits : 240