This course is specifically for candidates interested in the hospitality industry specifically in arranging and managing the Front Office/Reception requirements for clients/customers.
At the end of this course you will be able to:
- Provide Customer service
- Process incoming and outgoing telephone calls
- Operate payment point and process payments
- Provide customer information and book external services
- Maintain a booking system
- Deal with the arrival of customers
- Co-ordinate the greeting and assisting of guests on arrival and departure
- Communicate verbally
- Describe lay-out, services and facilities of the organisation
- Monitor and maintain health, safety and security
- Receive and process reservations
- Audit Financial procedures/conduct a nigh audit
- Maintain Practices and procedure for handling cash/cash equivalents
Duration: 8 weeks
Course Fee: This course is a free online course. For your enrollment key contact Sondela Academy on info@sondelaacademy.net
Benefits: Achievement Certificate with credits on the National Learner Records Database